Question 1

Can I book more than once a month at my member rate?

Accepted Answer

Yes! The price of your membership allows for you & your guest to book more than once (recommended) a month. It is good for your health—and ensures you get the most from your membership.

Question 2

How do I book same day appointments If I don't see availability online?

Accepted Answer

Once you sign up for membership, you will be given a private number outside of Havona's Business number 414-295-0764, to contact your therapist and check for availability!

Question 3

Can I book my child a massage service?

Accepted Answer

I believe that intentional, consentful touch is essential for all ages especially children. At this time, I only accept minors 16+ for massage services. Healthy practices start at home so I encourage you to teach your young ones about massage & what healthy/appropriate touch looks like.

Question 4

How Do I Add a Guest to My Membership?

Accepted Answer

Members of Both Elite & Premier can add a guest to their membership. Contact Ar'shaunte personally via email or text to add your special guest to the membership!

Question 5

What is Havona Club Merch?

Accepted Answer

Merchandise that supports both our brand & your lifestlye. Ranging from coffee mugs, notepads & pens, to reusuable bags! Our Merch will be available in the future!

Question 6

How many add ons can I use in my massage?

Accepted Answer

You are allowed ONE Complimentary add on per massage service :)

Question 7

How can I cancel my membership?

Accepted Answer

There is a 3 month minimun for the membership. If you find you no longer need your membership after that period, contact Ar'Shaunte personally to cancel!

Question 8

Are there alternative accommodation options nearby?

Accepted Answer

Yes! There are a long list of solo providers as well as a few spas in the area! Havona believes that the perfect match is important for both the guest and provider.

- BY APPROVAL -

Havona Member FAQ